FAQ

Shipping & Delivery

Why did the free shipping minimum increase?
We recently raised our free shipping threshold to help cover rising shipping and fulfillment costs. This allows us to keep our product prices fair without cutting corners on quality or service. We know changes like this aren’t always ideal, and we appreciate your understanding. We’re always working to give you the best value possible.


Are you still shipping to the US despite the tariff?

Yes, we have resumed shipping to the U.S. on a soft launch basis. We are currently testing and monitoring shipping operations to ensure a smooth experience for our U.S. customers. Thank you for your patience and support while we expand our U.S. shipping service.

 

What are the shipping rates for Canada and the U.S.?

Canada: We offer FREE SHIPPING on orders over $99 CAD. Orders below this threshold will be charged shipping based on the destination and shipping method selected at checkout.

United States: We are currently not offering free shipping. Shipping rates are calculated at checkout based on your location and order size.

As we are still in the soft launch phase for U.S. shipping, rates and delivery options may be updated over time.

Why isn't a discount or promotional code appearing for all items in my cart?
Unless otherwise stated, Abokichi promotions typically apply to "selected favourites" rather than our entire inventory.
  • Eligibility: You can always view the specific products eligible for current or upcoming offers by visiting our dedicated collection pages.
  • Exclusions: Please note that certain items, such as full cases, subscription bundles, or gift cards, are generally excluded from specific sales and percentage-off promotions.
  • Stacking: Unless explicitly mentioned, promotional codes cannot be combined with other ongoing offers or automatic discounts

Do you offer international shipping?
We do not offer international shipping at this time. We currently only ship within North America.


How long does delivery take?
We try to ship your order as quickly as possible, usually next-business day, using local courier services. You can expect your order within 3-10 business days of the ship date, depending on the distance. Around holidays, peak-season and promotional times, there can be further delays.


Can I track my order?
Yes, tracking information will be sent to you by email once your order ships.

Order Issues/Returns and Refund

I just placed an order and I need to change something about my order.
Contact our support team with your order details for assistance at hi@abokichi.com.


What if my order is incorrect, damaged, or missing?
Contact our support team with your order details for assistance at hi@abokichi.com.


Can I return a product?
We are unable to accept returns as it is our policy to only send consumable goods directly from our facility. If there is an issue with your shipment or product, we will do our very best to address the issue. Contact our support team with your order details for assistance at hi@abokichi.com.

Product Information

Are your products gluten-free, vegan, or allergen-free?
Many of our products are gluten-free and vegan. See specific product pages for more on ingredients and allergens.


Do your products contain MSG?
No, our products are MSG-free and do not contain any artificial flavour or colour enhancers.

Wholesale & Bulk Orders

Do you offer wholesale or bulk purchasing options?
Yes, contact us directly for wholesale inquiries. https://www.abokichi.com/account/register