Shipping and Returns
SHIPPING
We try to ship out product as quickly as possible, usually next-business day, using local courier services. You can expect your order within 5-10 business days of the ship date, depending on the distance. Please ensure that the shipping address entered is correct before submitting your order as incorrect shipping details will incur extra shipping and handling fees and lead to delays in receiving your products.
*Around holidays, peak-season and promotional times, there can be further delays.
*Please Note: We do not deliver to PO Box addresses.
USA
We are currently not offering free shipping. Shipping rates are calculated at checkout based on your location and order size.
As we are still in the soft launch phase for U.S. shipping, rates and delivery options may be updated over time. If you experience any issues, contact us at hi@abokichi.com.
*Locations Excluded from Free Shipping:
| Canadian Provinces | Updates |
| Alberta | Free shipping except: T0A,T0B,T0C,T0E,T0G,T0H,T0J,T0K,T0L,T0M,T0P,T0V,T1L,T1W,A0C,T9J,T9K |
| British Columbia | Free shipping except: V0A,V0B,V0C,V0E,V0J,V0J,V0K,V0L,V0M,V0N,V0N,V0P,V0P,V0R,V0R,V0S,V0T,V0T,V0V,V0V,V0W,V0X,V2A,V7Z,V8E |
| Manitoba | Free shipping except: R0B,R0C |
| New Brunswick | Free shipping |
| Newfoundland and Labrador | All postal codes except: A0P,A0R,A1A,A1B,A1C,A1E,A1G,A1H,A1N,A2V |
| Northwest Territories | All postal codes |
| Nova Scotia | Free shipping |
| Nunavut | All postal codes |
| Ontario | Free shipping except: P0L,P0T,P0V |
| Prince Edward Island |
Free shipping |
| Quebec | Free shipping except; G0G,J0M |
| Saskatchewan | Free shipping except: S0J |
|
Yukon |
All postal codes |
RETURNS
We are unable to accept returns as it is our policy to only send consumable goods directly from our facility. If there is an issue with your shipment or product, please let us know at hi@abokichi.com and we will do our very best to address the issue.