Privacy Policy

1. Who We Are

This Privacy Policy describes how Abokichi Inc. (“we,” “our,” “us”) collects, uses, and protects your personal information when you visit our website https://abokichi.com, make a purchase from our online store, or interact with our social media and digital platforms.

Abokichi Inc. is a Canada-based food company producing Japanese-inspired condiments, soups, and pantry items. We are committed to protecting your privacy and ensuring transparency about how we handle your data.

2. Information We Collect

We collect the following types of information to operate our eCommerce store and related services effectively:

a. Personal Information You Provide

When you make a purchase, sign up for our newsletter, or contact us, we may collect:

• Name

• Email address

• Shipping and billing address

• Phone number (for delivery updates)

• Payment information (processed securely via Shopify Payments or other gateways)

b. Automatically Collected Information

When you browse our site, we may automatically collect:

• Device type, browser, and operating system

• IP address and general location

• Pages viewed, time spent, and site interactions

This helps us improve website performance and customer experience.

c. Marketing and Analytics Data

If you interact with us on social media or through our internal analytics tool (ABOInsight), we may receive non-personal data such as engagement metrics, reach, and post performance.
No personal or sensitive information is collected from individual users through these tools.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your order status or inquiries

• Send marketing emails (if you’ve opted in)

• Improve our products, services, and digital experience

• Analyze trends, engagement, and audience insights across platforms

We will never sell or rent your personal data to third parties.

4. Sharing Your Information

We only share your information with trusted partners necessary to run our business, such as:

• Shopify, which powers our online store

• Payment processors (Shopify Payments, PayPal, etc.)

• Shipping carriers for order delivery

• Email service providers (like Klaviyo) for communications

Each third-party partner processes your data in accordance with their own privacy policy.

5. Data Retention and Security

We retain your order and account data only as long as necessary to fulfill transactions and meet legal obligations.
All payment information is encrypted, and we use SSL certificates and secure systems to protect your data.

6. Cookies and Tracking

We use cookies to remember your preferences and to understand how you use our website.
You can control or disable cookies through your browser settings at any time.

7. Your Rights

Depending on your location, you have the right to:

• Access and request a copy of your personal data

• Request correction or deletion of your information

• Withdraw consent from marketing communications

You can unsubscribe from emails anytime by clicking “Unsubscribe” in our messages or contacting us directly.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

hi@abokichi.com

Abokichi Inc, Toronto, Ontario, Canada